FAQ's

Do you charge for travelling time?

We do not charge for travelling time - only the time spent by the engineer working on your computer is chargeable.

Is your work guaranteed?

Our work is fully guaranteed. All components are supplied new and covered by a full parts and labor warranty for a period of twelve months from the date of installation.

What are your charges?

We constantly review our charges to ensure they remain as competitive as possible. we have one of the best rates in Medway and surrounding areas per hour not like other local companies.

Callout charges to clients within Medway area costs £25 include up to 1 hour for any support or repair.
Clients in the surrounding areas will be charged an additional, but small, mileage rate.

Any support or repair that requires 2 or more hours will be capped by the technician.

Any work carried out that takes more than 4 hours will be capped at £80 plus parts if needed.  

Can I limit the job to one hour's work?

You can choose to limit the booking to one hour and the engineer will do his very best to complete the work within the agreed time.

Is there a callout fee to pay?

We charge a £25 call out fee, which also covers the first hour of activity on site. You will not be charged for travel time.

If the repair takes only forty minutes, will I have to pay for a full hour?

Our minimum charging period is one hour. If the repair is completed in less time than this, why not ask the technician to stay for the remaining time to carry out a general PC health check or a virus scan.
Following the initial hour, any subsequent time is charged in blocks of 30 minutes wich then will be capped at a set price.

Which methods of payment do you accept?

We accept payment by cash or cheque, cheques can only be accepted if accompanied by a valid cheque guarantee card.
A receipt will be given.

For more information on our services please contact us